CLASSIQ TECHNOLOGIES LTD.
PRIVACY POLICY

Last Updated: August 29, 2023

This privacy policy (“Privacy Policy”) governs how we, Classiq Technologies Ltd. (together, “Classiq” “we”, “our” or “us”) use, collect, and store Personal Data we collect or receive from or about you (“you”) such as in the following use cases: 

Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

1. DEFINITIONS

For the purposes of this Privacy Policy:

  1. “Customers” shall refer to those who register on their own or on behalf of an entity or organization to use any product(s) or service(s) within Classiq’s Platform, including administrators of a Classiq Account.
  2. “End Users” shall refer to individuals who visit our Customers’ websites and whose information we process (on behalf of our Customers) in order to provide the Services to our Customers pursuant to our agreements with them.
  3. “Services” shall refer to all product(s), service(s) or offering(s) made available by Classiq.

‍2. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

Personal Data we collect

Why is the Personal Data collected and for what purposes?

Legal basis (GDPR only, if applicable)

Third parties with whom we share your Personal Data

Consequences of not providing the Personal Data

2.1 When you browse or visit our Website

Cookies and other tracking technologies.
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For more information, see our Cookie Notice

  • To review or improve the usage and operations of our Website
  • To analyze trends
  • To administer the Website
  • To track users’ movement around the Website
  • To determine the effectiveness of promotional campaigns

Consent
Legitimate Interest (e.g., essential cookies)

See our Cookie Notice

Certain non-essential Website features may not be available

Read more about the purposes of each cookie here

2.1.1 When you contact us (e.g. customer support, need help, submit a request)

  • Full name
  • Email address
  • Message
  • To process and answer questions
  • To provide support (e.g., to solve problems, bugs or issues)

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. respond to your request).

3rd party platforms such as Hubspot, Slack, and Google for the following purposes:

Cannot process and answer questionsCannot provide support (e.g., to solve problems, bugs or issues)

2.1.2 When you subscribe to our distribution list(s) / newsletter(s) / periodic insights

  • Full name
  • Email address
  • To add you to our mailing list
  • To send newsletters or other marketing communications

Legitimate interest (e.g. to send you marketing communications)

Consent (in some contexts)

3rd party platforms such as Hubspot, and Google for the following purposes:

Cannot add you to our mailing list

Cannot send you marketing communications

2.2 When you register on your own or on behalf of a Customer to use the Services within Classiq’s Platform

  • Full name
  • Email address
  • Password
  • Country
  • Profession
  • Organization
  • Role
  • To provide you with the Services
  • To provide you with Third Party Services
  • To send you marketing communications
  • To provide customized and/or targeted content

Legitimate interest (e.g. to provide you with the Services)

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

3rd party platforms such as Auth0, Microsoft, AWS, and IBM, as well as Clarity, ClearBit, HotJar, Hubspot, and Google Analytics for the following purposes:

Cannot provide you with the Services

2.3 When you submit a job application to Classiq as a candidate

  • Full name
  • Email address
  • Country
  • Phone Number
  • CV
  • To review your job application and suitability for employment at Classiq

Legitimate interest

3rd party platforms such as comeet

Cannot offer you a job

‍3. WHY IS THE PERSONAL DATA COLLECTED AND FOR WHAT PURPOSES?

Depending on which features of Classiq's Platform you use, we collect different kinds of information (including Personal Information) about or from you. This Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our Services, to protect our legitimate interests, as well as for compliance with regulatory obligations to which we are subject. If this information will not be provided, you may not be able to use our Platform (such as opening a Classiq Account), or certain features of our Platform. In certain instances, we will obtain your consent to the collection of your Personal Information, as appropriate (in which case, you can revoke your consent at any time by approaching us).

Please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them). 

4. HOW WE PROTECT AND RETAIN YOUR INFORMATION

4.1

Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

4.2

Retention of your Personal Data. We generally retain your data for as long as we need it until we proactively delete it, or you send us a valid deletion request. We may retain your Personal Data where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.

5. HOW WE SHARE YOUR PERSONAL DATA

We may share your Personal Data as follows:

5.1

With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies. We may also share Personal Data with our affiliated companies about you. They may combine this Personal Data with other details they hold about you. Unless they provide you with their own privacy policy, they may use your Personal Data for the purposes explained in this Privacy Policy. We are part of the Classiq group, which is a global organization. For the purposes explained in this Privacy Policy, we may transfer your Personal Data to Classiq group companies (including service providers operating on their behalf) and other third parties in countries which do not have the same level of data protection laws as those in the country where you are located. Classiq uses several legal mechanisms, including EU Standard Contractual Clauses, to help ensure that your rights and protections are respected by all companies of the Company Name group. We use efforts to ensure that each Classiq group company will comply with the key data protection principles of fair handling of Personal Data and ensuring adequate level of protection of Personal Data.

5.2

To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

5.3

If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such third party (whether actual or potential) in connection with the foregoing events;

5.4

In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or

5.5

Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

6. YOUR PRIVACY RIGHTS. HOW TO DELETE YOUR ACCOUNT

We may share your Personal Data as follows:

6.1

You can exercise your privacy rights by contacting us at privacy@classiq.com.

6.2

You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you.

6.3

When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request.

6.4

Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

6.5

We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

6.6

Deleting your account: Should you ever decide to delete your account, you may do so by emailing privacy@classiq.com. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.

7. USE BY CHILDREN

We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@classiq.com.

8. INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

9. LOG FILES

We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

10. ANALYTIC TOOLS


Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our Services. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.

Hubspot. The Website uses Hubspot, a third party marketing service that provides analytics related to the Website. The information Hubspot directly collects is not personal information, however it may be combined with other data We collect, which, together, may represent personal information. Information such as IP addresses, and engagement with the Website, may be collected through Hubspot’s use of cookies, web beacons, embedded scripts, or any other similar mechanism that may be used to monitor the Website traffic. Hubspot allows Us to analyze the visitors to the Website, and how We may most appropriately deliver more information to them about the Services. The processes and mechanisms Hubspot uses to provide their analytics and services are solely governed by their respective privacy policy, and not MobiledgeX’s Privacy Policy. For more information about Hubspot, including their own privacy policy, and how they handle and use your data, please visit https://legal.hubspot.com/privacy-policy.

DataDog – The Website and the Services uses “DataDog” to collect information about your use of the Services for the purpose of monitoring and securing your use in the Services. DataDog collects information such as: browser name, browser language and browser version; device brand, device model, device type; continent, country, city, geo location; internet/domain provider; operation system’s name and version User, email and internal user ID; session’s actions, errors, events and session record; IP address. Further information is available at: https://www.datadoghq.com/legal/msa/ and https://www.datadoghq.com/legal/privacy/.

QuickSight (AWS). The Website and the Services uses “QuickSight” to collect information about use of the Website and the Services. QuickSight collects information such as how often users use the Services, and how users use the Services. We use the information we get from QuickSight to maintain and improve the Website and our Services. Further information is available at: https://aws.amazon.com/privacy/.

Tag Manager (Google). The Website and the Services uses “Tag Manager” to use other data analysis tools, such as Google Analytics and Datadog. Tag Manager collects information such as how often users use the Services, and how users use the Services. We use the information we get from Tag Manager to maintain and improve the Website and our Services. Further information is available at: https://policies.google.com/privacy.

We reserve the right to remove or add new analytic tools.

11. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW

11.1

California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@classiq.com. Please note that we are only required to respond to one request per customer each year.

11.2

Deletion Of Content From California Residents: If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. To remove, please send an email to privacy@classiq.com. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

12. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@classiq.com

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